Canadians are complaining about their phone, internet and TV providers at a record pace. The Commission for Complaints for Telecom-Television Services (CCTS) says it received 53,195 complaints so far in its 2025-26 year, up 79% from the year before, according to an update on its website reported by MobileSyrup.
It accepted 41,235 of those for review, up 74%, and resolved 87.2%. The most common problems were incorrect charges, poor disclosure, service issues and price increases. Its mid-year report had already shown wireless complaints up 53%.
The CCTS warned that “processing times may remain longer than usual” as demand keeps climbing. Its full annual report, with a breakdown by provider, is due in January 2027.
Why it matters: A jump like this isn’t noise. It lines up with a year of price increases from Rogers, Bell and Telus, cuts and outsourcing in customer service, and new fees. The CCTS is free to use, and it can order providers to fix bills. If you can’t get anywhere with your carrier, file a complaint, but expect a wait.
